LAFARGE

Syllabus

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    Building genuine relationships

    • Credibility.
    • Personal integrity.
    • Consistency between actions and words.
    • Building trust through honesty.
    • Strengths and weaknesses.
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    Communicating clearly

    • Verbal and nonverbal language.
    • The voice.
    • The appearance.
    • The message.
    • Techniques to involve our listener.
    • Positive communication.
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    Listening

    • Empathy.
    • Understanding the others’ point of view.
    • Recognizing others’ feelings and body language.
    • Driving the conversation through questioning techniques.
    • Reading weak signals.
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    Giving effective feedback

    • Being specific.
    • Evaluating the impact.
    • Rewarding in public, punishing in private.
    • Developing and relying on employees’ strength.

Programme

AGENDA EN